Return policy
Right of withdrawal and return
KALMLY, we want our customers to be completely satisfied with their purchases. If, for any reason, you are not satisfied with your order, we offer a flexible return policy. Please follow the instructions below to return a product.
Withdrawal period
- You have the right to withdraw from your purchase within 14 days of receipt of your order, in accordance with current legislation.
Products Eligible for Return
- Returned products must be unused, in their original condition, with all accessories, labels and original packaging.
- Personalized products, special promotions and clearance items are not eligible for return, unless they are defective.
Return shipping costs
- Return shipping costs are at the customer's expense, except in the case of defective products or error on our part.
Return Instructions
- Contact our customer service department at support@kalmlykit.com to obtain a return authorization number (RMA).
- Pack the product carefully in its original packaging.
- Include a copy of the purchase invoice and RMA number in the package.
- Address the package to the address we will provide you when issuing the RMA number.
Refunds
- Refunds will be made upon receipt and inspection of the returned product.
- Refunds will be issued in the original payment method.
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Defective products
- If you receive a defective product, please contact us within 14 days of receipt. We will arrange a free return or replacement.
Contact
- If you have any questions about our returns policy or would like to request a return, please contact us at support@kalmlykit.com
Modification of the Return Policy
- We reserve the right to change this return policy at any time. Any changes will be posted on our website.