FAQ

Orders and payments

• How can I place an order on KALMLY ?

  • To place an order, select the products you wish to buy, add them to your basket, then follow the checkout process.
    
    

• Which payment methods do you accept? ?

  • We accept payment by credit card, PayPal and other payment methods specified during the order process.
    
    

• Can I cancel my order ?

  • Yes, you can cancel your order until it has been shipped. Please contact our customer service for assistance.
    
    

Delivery and Returns

• What are the delivery times ?

  • We are committed to shipping orders within 7 working days of the order date. Delivery times vary according to destination.
    
    

• Can I track my order ?

  • Yes, we provide a tracking number for all orders. You can use this number to track the status of your delivery.
    
    

• What is your return policy ?

  • You have 14 days to return a product, subject to certain conditions. For more information, see our [Return Policy](link to return policy).

Products & Warranty

• What is the warranty period for your products ?

  • The warranty period varies according to the product. Warranty details are specified on the individual product pages.
    
    

• What to do if I receive a defective product ?

  • Contact our customer service department at support@kalmlykit.com within 14 days of receiving the product, and we will arrange a free return or replacement.

Privacy & Security 

• How do you protect my personal information ? 
  
  
  • We take the protection of your personal information seriously. For more information, see our [Privacy Policy](link to privacy policy).

Contact

• How can I contact your customer service ?
  • You can contact us at any time by sending an e-mail to support@kalmlykit.com